Frequently Asked Questions
What is a fulfillment center?
We call our warehouses fulfillment centers because the entire process is fulfilled from start to finish—inventory comes in from manufacturers and is shipped out directly to customers.
How many inventory items are inside your fulfillment centers?
We ship millions and millions of items from our fulfillment centers.
What Shipping Methods Are Available?
Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Do You Ship Internationally?
Yes ,usukshop Ship Internationally and First .
How Long Will It Take To Get My Package?
We are able to process orders faster and thus we can get customer packages on trucks faster for delivery to our customers.
What Payment Methods Are Accepted?
On our website (PC) you can use the following payment methods: Visa,MasterCard,AmericanExpress,apple-pay,jcb,neteller,paypal,po,QIWI,skrill,alipay,konbini,payeasey,poli,unionpay,webmoney,wechatpay,axess,bank-asya,bleue-carte,bonus,card-finans,dankort,danske,direct-debit,giropay,iDeal,maximum,nordea,paraf,pohjola,sofort,trustly,trustpay, world,boleto-bancario,elo,7eleven,ach,bank-transfer,discover-novus andfamily-dollar.
What is 3-D Secure?
3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transaction with the intention of improving the security of Internet payments. When the cardholder makes a purchase with a participating merchant, a pop-up appears demanding that the cardholder activate the card by entering a password and personal information.
How can I pay through Paypal?
usukshop supports PAYPAL as payment methods for orders to below countries currently: United States, United Kingdom, Spain, Portugal, French, Italy, Germany, Israel, Netherland, Poland, Norway, Sweden, Saudi Arabia, United Arab Emiratesd Kindly note Paypal is only available when seller activated Paypal for his/her store. You can find Paypal logo as payment method in product detail page if it is available to pay for that product. Click 'Pay Now' to find it or select 'Other Payment Methods' to find this option.
Why I cannot find ‘Pay Now’ button to pay for balance of Pre order?
There might be delay in data update. Please clear cookies or refresh the page for another trying.
Why payment currency of pre order is change?
Please note pre order can be only paid through USD currently. When you paid for deposit, payment value in confirmation page was converted into local currency for your reference only. There is no change in total value. You may go ahead to pay for it in USD.
How can I pay in my local currency?
All product prices and shipping costs on USUKSHOP are quoted in US Dollars (US $). However, the British Pounds (GBP￡), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (￥) and Swedish Krona are also accepted when you pay by credit/debit card. When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen and Swedish Krona. When you make a payment with Boleto (available in Brazil only), usually Ebanx or your bank converts the transaction for you. In addition, Mercado Pago and Doku also support local currencies in Mexico and Indonesia. If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details
Order & Retunrs
How do I place an Order?
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How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
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How Do I Track My Order?
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How Can I Return a Product?
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